1. Introduction
Welcome to Sarhan for Marble & Granite. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, interact with us, or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Includes name, email address, phone number, billing/shipping address, and other details necessary for service delivery.
- Technical Data: Includes IP address, browser type, time zone setting, operating system, and other technology used to access the website.
- Usage Data: Information about how you interact with our website, products, and services.
- Transaction Data: Information related to your orders, including payment details and order history.
- Customer Support Information: Information collected when you contact us for assistance or service.
3. How We Use Your Information
We use your information for a variety of purposes, including but not limited to:
- Providing, operating, and maintaining our website and services.
- Processing orders, including payment processing, shipping, and providing order confirmations.
- Improving, personalising, and expanding our website based on user interactions and feedback.
- Communicating with you regarding orders, inquiries, updates, or marketing and promotional purposes.
- Conducting analytics to understand how users interact with our website and to optimise performance.
- Ensuring the security of our systems and detecting fraud.
4. Sharing Your Information
We do not sell or trade your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, processing payments, fulfilling orders, or conducting business activities, provided they agree to keep this information confidential.
Third-party service providers include, but are not limited to:
- Payment Processors: To securely process transactions.
- Hosting Providers: To operate and maintain our website.
- Analytics Providers: To understand how users interact with our site (e.g., Google Analytics, Meta Pixel).
Shipping Companies: To facilitate order delivery.
We may also disclose your personal information to comply with legal requirements, protect our rights, or respond to lawful requests, such as subpoenas or legal orders.
5. Data Security
We prioritize the security of your personal data and implement various security measures to protect it. Your data is stored on secure networks, accessible only to a limited number of authorized individuals who are required to maintain confidentiality.
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete personal data.
- Erasure: Request the deletion of your personal data, where legally permissible.
- Restriction: Request the restriction of processing under certain circumstances.
- Data Portability: Request the transfer of your personal data to a third party.
- Withdraw Consent: Where we rely on consent to process your data, you may withdraw this consent at any time.
To exercise these rights, please contact us using the details provided in the Contact Us section below.7. Cookies
Our website uses cookies to enhance your experience. Cookies store information such as login details, region preferences, and browsing activity. We may use the following types of cookies:
- Essential Cookies: Necessary for the website’s functionality.
- Analytics Cookies: Help us analyze website performance and user interaction.
- Advertising Cookies: Track browsing activity to deliver personalized ads.
8. Behavioural Advertising
We may use the information we collect to show you targeted advertisements that may be of interest to you. This includes sharing some of your data with advertising partners to display personalised ads on other websites.
You can opt out of targeted advertising from major platforms by using the following links: - Meta
- Bing
For more information, you can also visit the Digital Advertising Alliance’s opt-out portal.9. Retention of Personal Data
We retain your personal data as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. You may request the deletion of your personal data at any time (see Your Rights above).
10. Lawful Basis for Processing (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Consent: When you have given us explicit consent to process your data.
- Contract Performance: To fulfil a contract, such as processing an order.
- Legal Obligations: To comply with the law.
Legitimate Interests: For business purposes that do not override your rights and freedoms.
11. Automatic Decision-Making
We do not engage in fully automated decision-making processes that have a legal or otherwise significant effect on users.
12. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted on this page, and it is your responsibility to check for updates periodically. Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email:marketing@sarhaneg.com
Phone: (+202) 25266612
Address: 7, St. 161 Hadayek El Maadi, Cairo, Egypt